close
close

Just wait a little longer, because Google is working on the Wear OS 5 solution

google pixel watch wear os dial pixel watch 2 face i 2

Rita El Khoury / Android Authority

TL; DR

  • Google has paused the Wear OS 5 update for the original Pixel Watch and Pixel Watch 2 after users reported devices getting stuck on a blank screen.
  • A new community update indicates that the rollout will resume later this year once the issues are resolved, which will lead to longer wait times for users.
  • Google recommends resetting the watches to factory settings or doing a hard reset as a workaround for those experiencing issues.

Google has once again acknowledged an ongoing issue with the Wear OS 5 update for the original Pixel Watch and Pixel Watch 2. A few weeks ago, Google rolled out the September update for the smartwatches. However, the software was quickly withdrawn after owners started reporting that their devices were left with a blank screen after the update. Google has said it is working on a fix, but it looks like users will have to wait a little longer.

In a new community update, Google says it plans to resume the Wear OS 5 update for older Pixel Watches later this year once the perceived issues are resolved. So if you were hoping to get the Wear OS update soon, you’ll have to temper your expectations and possibly wait another month or so.

In the meantime, Google recommends resetting your Pixel Watch to factory settings if you’re having trouble. If you’re stuck on a blank screen, press the crown on your Pixel Watch for three seconds, then scroll down and tap Restart. You can also try hard resetting your smartwatch before doing a factory reset. To do that, press the crown and side button for about 35 seconds until the white “G” logo appears. The watch should restart and be usable again once the reboot is complete.